Ordering
Q: How can I order?
We release limited-edition drops throughout the year. To make sure you don’t miss out, sign up for our mailing list or follow us on Instagram aipai_official for updates on upcoming collections.
Q: What does it mean if an item is available for preorder?
Our pieces often sell out quickly, so preorders allow you to secure your item in advance. The expected shipping date will be listed in the product description.
Shipping
Q: Do you ship worldwide?
We currently ship directly within the UAE through our website. If you’d like your order delivered internationally, please reach out to us at support@aipaistore.com or send us a DM on Instagram at aipai_official, and we’ll be happy to assist you with worldwide shipping.
Sizing & Fit
Q: How do I know my size?
Each product page includes a detailed size guide.
Returns & Exchanges
Q: Do you accept returns?
Yes. Returns are accepted within 5 days of delivery, provided the item is unworn, unwashed, and in its original condition.
Q: What if my item is faulty?
In the rare case you receive a faulty item, please contact our customer care team at support@aipaistore.com and we’ll assist you right away.
Product Care
Q: How should I care for my AIPAI pieces?
Our fabrics are delicate and often embroidered, so we recommend gentle care:
• Dry clean or hand wash cold where possible
• Do not bleach
• Hang to dry
• Iron on low heat, on reverse side
Availability & Restocks
Q: Do you restock sold-out items?
Many of our pieces are limited edition and will not return once sold out. Occasionally, we bring back customer favorites in new colors or variations. To stay updated, sign up for our newsletter or follow us on Instagram.
Special Services
Q: Do you offer a gift service?
Yes. If your order is a gift, please contact us at support@aipaistore.com. We’ll wrap it beautifully and include a handwritten note for an extra-special touch.